All about our
It's hard to tick everything off, we don't pretend to say that we are THE most eco-responsible brand. Unless you dress only secondhand, being 100% eco-responsible is not possible.
On the other hand, we do our best to find a good compromise so that our clothes are comfortable, beautiful and above all so that they accompany you as long as possible.
Because at Katoune, we make a point of being transparent with you, we share with you what we have undertaken so far:
I. APPLICATIONS OF THE GENERAL CONDITIONS OF SALE
The general conditions of sale (the "CGV") detailed below apply to all orders for products and services placed through the Site (the"Products") from Katoune by any person (the"Client").
The Customer must read the T & Cs prior to any order (the "Ordered"), the GTC being available on the Sites.
Katoune reserves the right to adapt or modify these T & Cs at any time. The version of the GTC applicable to any sale is the one appearing online on the site www.katoune.ch at the time of the Order. Consequently, the fact of placing an Order requires the entire prior acceptance and, without reservation, of the GTC by the Customer by clicking on the button "I have read and I accept the general conditions of sale".
II. SITE INFORMATION AND SITE ACCESSIBILITY
III. REGISTRATION ON THE SITE
It is possible that the Customer will receive, following an Order, a part previously returned by another person. It is stipulated that Katoune only accepts the return of Products intact and unworn, these two conditions being checked before returning the returned Products to stock.
The Customer can select as many Products as he wishes which will be added to the basket (the "Basket"). The Basket recapitulates the Products chosen by the Customer as well as the prices and related costs. The Customer may freely modify the Basket before validating his Order. The validation of the Order constitutes confirmation of the Customer's acceptance of the GTC, Products purchased, their price and associated costs.
A confirmation email summarizing the Order (Product (s), price, availability of Product (s), quantity, etc.) will be sent to the Customer by Katoune. To this end, the Customer formally accepts the use of electronic mail for confirmation by Katoune the content of its Order. Invoices are available in the "my account" section of the Site.
VI. REFUSAL TO PROCESS AN ORDER
VII. PRICES AND TERMS OF PAYMENT
All prices displayed are calculated and include value added tax (VAT) applicable in Switzerland.
The Customer expressly acknowledges that the communication of his bank card number to Katoune Authorization to debit their Account up to the price of the Products ordered. Where applicable, an Order cancellation notification for non-payment is sent to the Customer by Katoune on the email address provided by the Customer when registering on the Site.
Delivery means the transfer to the Customer of physical possession of the Products (the " Delivery »).
The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order.
When Katoune is responsible for the delivery of the Product, the risk of loss or damage to the Product is transferred to the Customer at the time of Delivery.
If it is impossible to make the Delivery, due to an incorrect delivery address or the lack of withdrawal by the Customer of his Order from the selected collection point or from La Poste, no reshipment can be carried out and the Customer will be refunded within five (5) days of receipt of the Order by Katoune.
In order for these deadlines to be respected, the Customer must ensure that they have communicated exact and complete information concerning the Delivery address (such as, in particular: street, building, staircase number, access, names and / or intercom numbers, etc.).
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
In accordance with Article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Katoune, without having to justify its decision.
The exercise of the right of withdrawal can be done either by logging into their customer account in the "order" section, or by using and sending the model withdrawal form in the appendix to the General Conditions of Sale, by email to firstname.lastname@example.org
9.2. Terms of return of the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
The Customer returns the Order without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw in accordance with article L. 221-21 of the Consumer Code.
Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the return slip received with his Order.
The return of the Products is the responsibility of the Customer and is done at his own risk.
9.3. Refund of returned products under the right of withdrawal
Reimbursement of the Order by Katoune is made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.
However, reimbursement is made subject to the Katoune was able to recover the Products subject to the return and the refund request.
The refund of an order paid with an e-gift card, a gift card or a credit note, will be automatically refunded with the credit note.
In the absence of compliance by the Customer with these GTC, Katoune will not be able to reimburse the Products concerned. In all cases, the return costs are the responsibility of Katoune if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.
X. WARRANTIES - LIMITATION OF LIABILITY
The responsibility of Katoune with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter. Katoune will in no way be responsible for the following losses, regardless of their origin:
- loss of income or sales
- operating loss
- loss of profits or contracts
- loss of expected savings
- data loss
- loss of work or management time
- image damage
- loss of chance, and in particular to order a Product,
- moral damage.
The Customer acknowledges that he assumes all the risks associated with any content downloaded or obtained in any other way through the use of the Site and agrees that he is solely responsible for any damage caused to his computer system or any loss of data resulting from the downloading of this content.
10.3 Terms of implementation of guarantees
(i) benefit from a period of two (2) years from the delivery of the goods to act;
(ii) can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L217-9 of the Consumer Code;
(iii) is exempt from providing proof of the existence of the lack of conformity of the good during the two years.
The legal guarantee of conformity applies regardless of any commercial guarantee granted.
The Customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.
These provisions are not exclusive of the right of withdrawal defined in Article 9 above.
10.4 Consequences of the implementation of legal guarantees
As part of the legal guarantee of conformity, Katoune, agrees at the choice of the Customer:
- or to reimburse the price of the Product if it proves impossible to replace a Product.
As part of the legal guarantee against hidden defects, Katoune, according to the Customer's choice, undertakes, after evaluation of the defect:
10.5 Force Majeure
In the event of an event of force majeure preventing the execution of these T & Cs, Katoune inform the Customer of this within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the case law of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other industrial actions or disputes. commercial, civil disturbance, insurrection, war, act of terrorism, inclement weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, government restrictions or legal, legal or regulatory changes in the forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal performance of the contractual relationship. All the obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of Katoune or the Customer without compensation on either side. Failure to pay by the Customer cannot be justified by a case of force majeure.