All about our
Difficult to check everything, we do not claim to say that we are THE most eco-responsible brand. Unless you dress only second-hand, being 100% eco-responsible is not possible.
On the other hand, we do our best to find a good compromise so that our clothes are comfortable, beautiful and above all so that they accompany you as long as possible.
Because at Katoune, we make it a point of honor to be transparent with you, we share with you what we have undertaken so far:
I. APPLICATIONS OF THE GENERAL CONDITIONS OF SALE
The general conditions of sale (the "CGV") detailed below apply to all orders for products and services placed via the Site (the "Products") to Katoune by any person (the "Client").
The Customer must read the T&Cs prior to any order (the "Order"), the T&Cs being available on the Sites.
Katoune reserves the right to adapt or modify these T&Cs at any time. The version of the T&Cs applicable to any sale being the one appearing online on the www.katoune.ch site at the time of the Order. Consequently, the fact of placing an Order requires full prior and unreserved acceptance of the GCS by the Customer by clicking on the button "I have read and I accept the general conditions of sale".
II. INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE
III. REGISTRATION ON THE SITE
It is possible that the Customer receives following an Order a part previously returned by another person. It is stipulated that Katoune only accepts the return of intact and unworn Products, these two conditions being checked before returning the returned Products to stock.
The Customer can select as many Products as he wishes which will be added to the basket (the "Basket"). The Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may freely modify the Basket before validation of his Order. The validation of the Order constitutes confirmation of the Customer's acceptance of the GCS, the Products purchased, their price and the associated costs.
A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by Katoune. To this end, the Customer formally accepts the use of e-mail for confirmation by Katoune of the content of his Order. Invoices are available in the "my account" section of the Site.
VI. REFUSAL TO PROCESS AN ORDER
VII. PRICES AND TERMS OF PAYMENT
All prices displayed are calculated and include value added tax (VAT) applicable in Switzerland.
The Customer expressly acknowledges that the communication of his bank card number to Katoune constitutes authorization to debit his Account up to the price of the Products ordered. If necessary, a notification of Order cancellation for non-payment is sent to the Customer by Katoune on the email address provided by the Customer when registering on the Site.
Delivery means the transfer to the Customer of the physical possession of the Products (the " Delivery »).
The Delivery charges applicable to the Order are those mentioned on the Site at the time of the Order.
When Katoune takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.
In the event of impossibility of carrying out the Delivery, due to an incorrect delivery address or the absence of collection by the Customer of his Order from the selected collection point or from La Poste, no reshipment can be carried out and the Customer will be refunded within five (5) days of receipt of the Order by Katoune.
In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access, names and/or intercom numbers, etc.).
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from Katoune, without having to justify its decision.
The exercise of the right of withdrawal can be done either by logging into your customer account in the "order" section, or by using and sending the model withdrawal form appearing in the appendix to the General Conditions of Sale, by email to email@example.com
9.2. Terms of return of the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
The Customer returns the Order without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.
Beyond this period of fourteen (14) days, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed. To make a return, the Customer must follow the procedure indicated on the return form received with his Order.
The return of the Products is the responsibility of the Customer and is at his own risk.
9.3. Reimbursement of Products returned under the right of withdrawal
Reimbursement of the Order by Katoune is made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.
However, reimbursement takes place provided that Katoune was able to recover the Products subject to the return and the refund request.
Reimbursement of an order paid for with an e-gift card, a gift card or a credit note will be automatically refunded as a credit note.
If the Customer fails to comply with these T&Cs, Katoune will not be able to refund the Products concerned. In all cases, the return costs are the responsibility of Katoune if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.
X. WARRANTIES - LIMITATION OF LIABILITY
The responsibility of Katoune with respect to any Product purchased on the Site is strictly limited to the purchase price of the latter. Katoune will not be liable for the following losses, regardless of their origin:
- loss of revenue or sales
- operating loss
- loss of profits or contracts
- loss of expected savings
- data loss
- loss of work or management time
- image damage
- loss of opportunity, and in particular to order a Product,
- moral damage.
The Customer acknowledges assuming all risks associated with any content downloaded or obtained in any other way through the use of the Site and agrees that he is solely responsible for any damage caused to his computer system or any loss of data resulting from the downloading of this content.
10.3 Terms of implementation of guarantees
(i) has a period of two (2) years from the delivery of the goods to act;
(ii) can choose between repairing or replacing the good, subject to the cost conditions provided for in article L217-9 of the Consumer Code;
(iii) is exempted from providing proof of the existence of the lack of conformity of the goods during the two years.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
These provisions are not exclusive of the right of withdrawal defined in Article 9 above.
10.4 Consequences of the implementation of legal guarantees
As part of the legal guarantee of conformity, Katoune, undertakes at the Customer's choice:
- or to reimburse the price of the Product if the replacement of a Product proves impossible.
As part of the legal guarantee against hidden defects, Katoune, according to the choice of the Customer, undertakes, after evaluation of the defect:
10.5 Force Majeure
In the event of the occurrence of an event of force majeure preventing the execution of these GCS, Katoune informs the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other industrial actions or disputes. business, civil disorder, insurrection, war, act of terrorism, severe weather, epidemic, blockage of transportation or supplies for any reason, earthquake, fire, storm, flood, water damage, government restrictions or legal, legal or regulatory changes in the forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. All the obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of Katoune or the Customer without compensation on either side. Failure to pay by the Customer cannot be justified by a case of force majeure.