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Shipping policy

1) Items "In stock"

Orders are processed the same day during the week (excluding public holidays). An automatic shipment confirmation email with a tracking number is sent to you when the package has been dropped off at the post office.

2) "Pre-order" items

"Pre-order" items are listed on the relevant product page with an estimated delivery date. Typically, the turnaround time is around 10 to 14 weeks.

3) "In stock" and "pre-order" items

If you place an order with an item in stock and a pre-order, the item with the longest lead time is valid for the shipment of your entire order.

If you want to receive your order in several times and receive one of the items more quickly, you can separate your orders.

4) Shipping costs

The delivery costs are CHF 7.50 in Switzerland and CHF 18 in Europe.

Delivery is free from 150 CHF in Switzerland and France from 180 Euros.

5) Delivery methods

Parcel orders are shipped with La Poste in Switzerland and France. 

6) Country of delivery

Katoune delivers in Switzerland and France.

7) Delivery time

For Switzerland: 3-5 days (working days)

For France: 6-8 days (working days)

Please note that preparation times for your order may be longer during collection launches or during busy periods such as the holiday season.

8) Customs fees

In the event of delivery outside Switzerland, administrative and / or customs charges may be applied by the carrier. Katoune is not responsible for these charges.

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