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Refund policy



You havewithin 14 days of receipt of your order to return your parts to us for reimbursement or credit note, if they are not suitable for you.​For any request, please write us an e-mail at hey@katoune.ch


For the return to be accepted and the refund to be accepted, your order must be returned in its original packaging, with the tag attached, the clothing unworn and unwashed.


Thereafter, you will receive an email to notify you when the refund has been made. Count approximately 7 to 10 working days to allow time to process your return package.Note that the reimbursement of an order paid for with an e-gift card, a gift card or a credit note will be automatically carried out with a credit note.


The cost of sending your package back is your responsibility.



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