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Refund policy



You have14 days after receipt of your order to return your parts to us for reimbursement or credit, if they do not suit you.For any request, please write us an e-mail at hey@katoune.ch


For the return to be and the refund to be accepted, your order must be returned in its original packaging, with the label attached, the clothes unworn and unwashed.


You will then receive an email to notify you when the refund has been made. Allow around 7 to 10 working days to allow time to process your return package.Note that the refund of an order paid with an e-gift card, a gift card or a credit note will be automatically made.


You are responsible for the cost of sending your package back.



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